Customer Success Director
Job Title : Customer Success Director
Department : Sales Support & Operations Team
Reports to: Mike Meador & Steve Wright
___________________________________________
Assignment Summary
Responsible for providing customer care activities for defined client projects
The CSA reports directly to Mike Meador & Steve Wright
Description of Role & Objectives
Customer Success Administrator will support customer service and partnership management activities to meet company objectives.
These areas may include sales support, vendor communication and oversight, as well as order management and fulfillment ensuring that no balls are dropped.
Responsibilities
Main task is a full range of customer service and order management activities.
Offer oversight for projects internally and externally.
Willingness to step in and support sales orders.
Ability to support Production Team during peak seasons.
Skills
Interpersonal communication skills that exude confidence and an understanding that we are a growing company with intentions to be an industry leader.
Have an attention to detail type mentality, measure twice and cut once.
Computer proficiency or willingness to learn at a high level such software as Microsoft, Monday.com, Zoom, QuickBooks and similar.
Performance
Nothing will be asked of you that no one else isn’t willing to step in and do themselves. We are a team at Brand Asset Partners and even when we divide to conquer, we are only as strong as the weakest link. Iron sharpens iron, so we ask that this role focus on making sure everyone around them is getting better every day and no balls are dropped to ensure successful brand assets are delivered to our partners.
Compensation
To be discussed at the time of hiring.
Benefits negotiable.
Interested In Applying, Follow These Simple Instructions:
Complete the Form on this Page and Answer the 2 Quick Questions.
Send your resume to the email address from the form acknowledgment email. Yes, in order to know where to submit your resume we are asking you to fill out the form.
Be sure to include a personal email and personal cell phone in the event that we would like to connect. No, seriously…we have had people submit a resume with the current employment email address.